Promotional Products, Imprinted Items, Logo Advertising Products

call (888) 237-4929

How do I place an order? 

We encourage you to call us toll free at 888-ADPIZAZZ (237-4929) so we can determine the best way to proceed. There are a number of things to consider before placing an order, and we want to work with you closely to be sure everything is covered from start to finish.

Our website is designed so that you can search our products for ideas and information, but we regard direct customer contact essential. Of course, you can request a quote using our form on the quote page to get started. 

How do I submit artwork? 

Most any file type from a Windows PC or Macintosh is acceptable. Adobe Illustrator is most often used, but usually any page layout or illustrator will work. EPS electronic artwork file is the best format because it provides the highest quality images.

We also accept BMP, JPG, PNG and TIF formats. If you do not have artwork or need modifications, our design studio can quickly handle your graphic needs. Again, we want to personally work with you to make sure everything is properly taken care of.  

Call us at 888 ADPIZAZZ (237-4929) with any questions. 

How long do you keep artwork? 

We keep electronic artwork on file. Some products require silk screens be made to imprint your design. One screen is needed per color. Screen charges are a one-time cost per product, per imprint. Usually, depending on the factory, screens will be kept for about one year and you will not incur screen charges again if you reorder by a certain date. 

Can I see a proof or sample before production? 

You will receive a proof of any artwork to approve prior to production. Depending on the product, most manufacturers will provide a production sample, often at no charge.

How long will my order take?

Most orders take 1-3 weeks to produce. We can give you a good idea of production time as soon as we know what the product is and can determine pre-production requirements.

Rush service is usually available and we make every effort to meet your time frame needs. A nominal charge may apply to rush orders. 

Will I receive the exact amount ordered? 

Due to quality standards and production issues there may sometimes be an over run or under run. The industry standard is plus or minus 5%. For example, if you order a quantity of 100 you could receive between 95 and 105 pieces. Your invoice will reflect the exact quantity received. 

Are there charges in addition to product cost? 

Promotional products do have some additional charges due to the custom imprinting. Screen or art charges, set up costs, shipping charges, and local sales tax will be added, if applicable. Of course, you will be made aware of all charges prior to your order being produced. 

What are the payment terms? 

For first time customers payment is due when you place the order. AD PIZAZZ will extend 30-day terms to approved customers.

Please submit credit information or request a credit application be sent. 

What about your return policy? 

AD PIZAZZ guarantees your complete satisfaction with any promotional item ordered from us. If you are not happy with your order, we will replace the product, credit your account, or refund your money. 

What if I still have questions? 

Please call 888-ADPIZAZZ (237-4929).

Email us:

Or fax us at: 818-703-7229


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